Taking Care of
Your Walk-In Tub
With a fiberglass and gelcoat base, rigorous electrical testing and the best in quality control, your walk-in tub is designed to provide you with years of enjoyment, relaxation and safer bathing.
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Our Lifetime Warranty Is
Unmatched in the Industry
We back your Safe Step walk-in tub with a lifetime warranty on the:
- Tub, including any manufacturing defects
- Door seal
- Faucets
- Water pumps, heaters and blowers
- Parts and labor
Plus, 2-year warranty on caulking.
Cleaning Your Tub Is Easier Than Ever
- When you are finished using your tub, be sure to rinse all surfaces with warm water using your shower wand.
- Once a week, wash all of your tub’s surfaces using a mild solution of non-abrasive, non-ammonia cleaner.
- Each month, purge and clean the tub’s entire system to remove body oils, bath oils, soap residue and other build-up. Do this by filling your tub to a level just above the highest whirlpool jet with warm water.
- Then, mix a cup of bleach and a spoonful of automatic dishwashing soap into the water. Turn your system on, let it run for 15 minutes and drain the water.
- Next, refill the tub with warm water only. Let the system run for an additional 15 minutes to rinse out the tub’s plumbing. Drain your tub and use the shower wand to rinse off the surface before wiping it with a soft clean cloth.
We’re addressing all your important questions.
We’re standing by to help you take the next step.
We’re here to help with all service queries.
We’re ready to reply to any message.
Your Safe Step Questions, Answered
If you are interested in exploring our walk-in tubs and showers, simply fill out the form to request a free consultation or call us directly at (888) 522-6133. If you need service for your existing Safe Step product, contact our service team at (800) 989-5101.
At your convenience, our safe bathing experts will visit your home to answer all of your safe bathing questions. They will measure your bathroom space and study its layout, help you design your dream walk-in tub or shower and provide a detailed, no-obligation estimate.
We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost. You can’t find a better warranty on a comparable walk-in tub for the same price. Learn more about our lifetime warranty.
Corporate Office
520 Royal Parkway
Suite 100
Nashville, TN 37214
Sales Department
(888) 559-2890
Service Department
(800) 989-5101